First check that the PA is actually enabled via the emberSetTxPowerMode() command or the MFG_PHY_CONFIG manufacturing token. More information about this can be found in the FAQs referenced at the bottom of this article.
Assuming that the PA is properly enabled, your range may still not be optimal, and here’s why:
While enabling a PA on one side may produce some marginally better performance, generally having PAs on both sides of the link is recommended, especially if the PA-equipped device does not also have an LNA (or something similar) to boost reception.